Paused youre listening to a sample of the audible audio edition. Most ceos live lavishly with expensive sports cars, private jets, beautiful models, and milliondollar homes, but the ceo for zappos lives in a las vegas trailer park and enjoys spending his time. The company is currently based in henderson, nv, with a warehouse in shepherdsville, ky. Tony hsieh is an american entrepreneur and venture capitalist, best known as the ceo of, inc he sold linkexchange, the company he cofounded prior to zappos, to. The downtown project, as he called it, would be a utopia in the desert, a sort of disney world for adult entrepreneurs, smallbusiness owners and zappos employees. And at the time, alfred, who is now the cfo and coo of. Free shipping both ways on nike mens shoes from our vast selection of styles. An enthusiastic attendee of raves in college, hsieh was influenced by the. Delivering happiness is about tony hsieh and his life path, the zappos company, and how a company culture can shape the whole company from its fundamental ideas. We learned about zappos by reading the book of founder and ceo tony hsieh and were inspired by his approach to running his company. It details his life as an entrepreneur, with emphasis on the founding of linkexchange and.
How zappos generates crazy wordofmouth by focusing on. The 4 books zappos ceo tony hsieh thinks everyone should. The founder of the company, his name is nick swinmurn, was the one that originally came up with the idea of selling shoes online. Zappos ceo invests in zirtual, a virtual assistant service. Our zappos tour experience is a 90minute guided tour that tells the story of and our unique culture. The 4 books zappos ceo tony hsieh thinks everyone should read. Tony hsieh has successfully built and sold not one, but two companies.
The customer service strategies behind zappos success that you can implement today. The customer service strategies behind zappos success. Last spring, online retailer zappos gave its employees an ultimatum. In addition, zappos has a small number of brickandmortar outlet stores. Zappos is a customer focused company, said jeff bezos, founder and ceo of.
Zappos is doing extremely well and its gotten to where it is not with snazzy tv commercials or massive billboards. After dabbling as an investor in dozens of businesses, hsieh joined zappos where he remains even though the las vegasbased company was acquired by amazon in. Zappos knows how to kick it the quirky retailer has a reputation for flatout fun. Create a culture of people who believe in your companys values. But he didnt make his mark until he built zappos a customer service company that h. But over the next few days after hsiehs incredible keynote, i got a chance to chat with some of the zappos team that were present and passing out playing cards as part of a contest zappos was having. Is the proudlyweird culture of tony hsiehs zappos also its. Using anecdotes and stories from his own life experiences, and from other companies, hsieh provides concrete ways that. Zappos multimillionaire ceo explains why he lives in a. Thats why theres a library of some of his favorite books at. Zappos executive summary zappos strengths and weaknesses.
Zappos moved its headquarters to henderson, nevada, a suburb of las vegas, back in 2004. Well this happened because it made sense for the company and the founder wanted tony to become ceo. Zappos founder tony hsieh enjoys the good life the seattle. Zappos developed a set of key values that lives at the heart of their company culture. Zappos ceo tony hsieh wants his employees to continuously explore new ideas. But when it cut 8% of its staff, zappos became a model of how to nurture employees in good times and bad. Book says zappos ceo didnt just want a company he wanted a. Hsieh seems to regard holacracy as a way to revive the closeknit community feeling that made the company so special 10 years ago, when it was just a few hundred people taking on. It wasnt a matter of avoiding it but the best decision nick made. Thats why theres a library of some of his favorite books at zappos las vegas headquarters.
Zappos ceo tony hsieh and a llama buddy stand in front of zappos downtown las vegas headquarters. An inside view of zappos and the mysterious holacracy. Delivering happiness 2010 is a book by zappos ceo tony hsieh. The guy who came up with the idea and persuaded hsieh to invest is nick swinmurn, a quiet entrepreneur. We see great opportunities for both companies to learn from each other and create even better. Twenty years ago, we began as a small online retailer that only sold shoes. Swinmurn was born in england and moved to the united states at the age of seven, growing up in the bay area of california.
The book, though not an auto biography, documents the business exploits of tony hsieh, the ceo of zappos. That more is providing the very best customer service, customer experience, and company culture. Tony hsieh recommends 7 books that will blow your mind. Tony hsieh pronounced shay, ceo of the phenomenally successful online shoe and clothing retailer zappos, shares his perspective. Why multimillionaire zappos ceo tony hsieh lives in a. Customer service and company culture are some of the main themes in this book that tony hsieh highlighted because these were zappos core competencies that made them a one of a kind.
The story is that he was looking for a specific pair of airwalk shoes and so he went to the mall. But while fred mossler appears prominently, rightly so, nick swinmurn, the founder of zappos. Nick swinmurn, the zappos founder, who left the company in 2006 because he grew weary of attending meetings about meetings, said zappos wackiness was as much about publicity as strategy. Fast delivery, and 247365 realperson service with a smile. Jul 22, 2009 zappos is a customer focused company, said jeff bezos, founder and ceo of. The zappos ceo is known to have a penchant for research and a knack for using it in business experiments. Zappos founder says his selfmanagement experiment only cost him a tenth of his staff.
Come visit us in downtown las vegas and experience zappos firsthand. Entrepreneurs need creativity, optimism, and street smarts two years after the launch of the downtown project in. An enthusiastic attendee of raves in college, hsieh was influenced by the cul. Zappos ceo and founder recommends truly amazing books search inside yourself by chademeng tan, daniel goleman and jon kabatzinn. The story behind zappos success lies behind two empowering. Zappos has now lost 18% of its employees to its radical.
Stanford graduate school of business 167,779 views. At zappos, company culture is governed by 10 core values. Happiness has always been an obsession for tony hsieh, the 43yearold ceo of online shoe and clothing retailer zappos. Zappos ceo tony hsieh is known for his unconventional management style. Sep 09, 2016 zappos customer service has one, simple goal. Here are the 10 lessons that every entrepreneur can learn from tony hsieh, the ceo of zappos, which is consistently voted one of the best. Download the pdf version of the zappos culture book by. Who is the founder of zappos and what happened to him.
May 20, 20 while most people cringe at information overload, tony hsieh appears to welcome it. The three main strengths and weaknesses of zappos will be categorized by these perspectives and explained in greater detail preceding the summary. Zappos offers its employees several options to amplify this fifth ethos through a multitude of workshops, coachings and even a fullfledged library the books lining the shelves encompass an underlying theme of zappos core values and are free for. Download the pdf version of the zappos culture book by filling out the form below. Tony hsieh talks about the history of his business and the importance of culture, especially when considering potential employees. But the secret of zappos customer service success lies elsewhere. The 4 books zappos ceo tony hsieh thinks everyone should read over the years, hes publicly recommended well over 20 business books. Zappos ceo distances shoe retailers culture from amazon wsj. Tony hsieh wouldnt waste time on a book that didnt lead to good business principles, or list it as.
Tony hsieh recommends 7 books that will blow your mind favobooks. Lessons we can all learn from zappos ceo tony hsieh. The books placement on 800ceoread may have to do with the message of rallying a tribe of impassioned and influential fans, or it may be due to harleydavidson and zappos examples of outstanding customer centricity and loyalty. Its indisputable that zappos ceo tony hsieh, who sports a mohawk and lives in his own trailer park, lets his weirdness flag fly. Jan 19, 2016 zappos founder says his selfmanagement experiment only cost him a tenth of his staff. Airbnbs brian chesky and sequoias alfred lin on the. His father was an engineer and his mother was a teacher. Zappos about 12 years ago, zappos ceo tony hsieh created a set of principles for the multibillion. Zappos founder tony hsieh enjoys the good life the. Zappos ceo and founder recommends truly amazing books. Jan 15, 2009 zappos knows how to kick it the quirky retailer has a reputation for flatout fun.
It seems there werent too many people in the bay area who thought of working in a call center as a career calling. Tony hsieh sold earthworms, greeting cards, and slices of pizza. A lifelong fan of the fascinating story of failure, gladwell, turned his eye to unlikely success stories. Also mentioned in eric schmidt on books about it trends. In addition to shoes they sell handbags, clothing, eyewear, watches and accessories. Entrepreneurs need creativity, optimism, and street smarts two years after the launch of the downtown project in las vegas, hsieh talks about the effort to. Along the way, he never considered that a failed business meant he was a failure. Summary of delivering happiness by zappos ceo tony hsieh.
Tony hsieh is a zappos early investor but became zappos. Zappos strengths and weaknesses zappos is a company that can be defined and examined in four different perspectives. Airbnb cofounder brian chesky and sequoia capital partner, airbnb board member, and former zappos coo alfred lin joined us in the techcrunch tv studio for. Some might view it as a simple goal, but for zappos employees, its much, much more than that. Zappos is an online retailer specializing in shoes. Zappos culture book digital version zappos insights. That same year, swinmurn approached tony hsieh and alfred lin with the idea of selling shoes online. Zappos was founded in 1999 by nick swinmurn, who says that his initial inspiration came when he failed to find a pair of brown airwalks at his local mall. Many people probably think it was zappos ceo tony hsieh who founded one of the largest footwear retailers in the united states. Right after our arrival in las vegas we visit the company that has inspired us over the last years. But the secret of zappos customer service success lies. Tony hsieh, ceo of zappos, owns a party bus, a party house, and what could be termed a party insecta 40footlong praying mantis that shoots fire from its antennas. Jun 19, 2017 its indisputable that zappos ceo tony hsieh, who sports a mohawk and lives in his own trailer park, lets his weirdness flag fly.
One store had the right color and style, but wrong size. At zappos, pushing shoes and a vision the new york times. He is the ceo of the online shoe and clothing company zappos. May 08, 2017 zappos ceo tony hsieh is known for his unconventional management style. Another store would have the right color and size, but wrong s. Feb 04, 2016 the 4 books zappos ceo tony hsieh thinks everyone should read over the years, hes publicly recommended well over 20 business books.
Today, we still sell shoes as well as clothing, handbags, accessories, and more. While most people cringe at information overload, tony hsieh appears to welcome it. The customer service strategies behind zappos success sharpen. Jan 14, 20 zappos ceo invests in zirtual, a virtual assistant service. Zappos is a massive online clothes and shoes retailer that started as a small online store in 1999. In delivering happiness, tony hsieh the hip, iconoclastic, and widelyadmired ceo of zappos, the online shoe retailer explains how he created a corporate culture with a commitment to service that aims to improve the lives of its employees, customers, vendors, and backers. Learn about our companys history, culture, and campus.
This post appears courtesy of the ferenstein wire, a syndicated news. Clothing, corporate office, ecommerce, headquarters, kids, retail reader interactions faqs. Is the proudlyweird culture of tony hsiehs zappos also. The only time you will ever hear zappos ceo tony hsieh refer to an employee as cerberus, the hound of hades, is in the new book, the. The series provides key messages from books that you. Though the tipping point may have moved the author on to personal fame and fortune, this book about the hard workers who scrambled their way to the top certainly contributed to gladwells inclusion in times list of influential people. Computer scientist tony hsieh made millions off the dotcom boom.
1312 1091 929 101 243 418 651 1157 119 947 579 440 369 362 1388 311 325 1622 357 777 1189 986 1559 449 1057 395 1389 1008 548 115 965 229 202 951 860 357 28 1035 652 1338 964 1451 297